Warranty Information

WASAI® Lifetime Warranty

  1. WASAI® extends a lifetime warranty to the original purchaser of any WASAI® product, starting 30 days after the date of purchase, covering defects in workmanship and materials for the lifetime of the product.
  2. This warranty is exclusive to the original purchaser and cannot be transferred.
  3. Misuse, tampering, neglect, accidents, improper installation, or failure to follow provided instructions will void the warranty.
  4. Normal wear and tear are not covered by this warranty.
  5. The company's sole obligation under this warranty is limited to repair or replacement of faulty components at no charge to the purchaser during the warranty period.
  6. Contact WASAI® directly for warranty service. If a return is necessary, obtain a Return Authorization Number from WASAI® first, along with providing proof of purchase and a description of the defect.
  7. Unauthorized returns without a Return Authorization Number may be rejected, and WASAI® will not be responsible for any costs associated with these returns.
  8. WASAI® is not liable for loss or damage during shipping. Returns must include the original invoice for warranty validation.
  9. The exclusive remedy for this warranty is product repair or replacement. WASAI® is not liable for any indirect or consequential damages from product use or misuse.
  10. This warranty provides you with specific legal rights, and you may have other rights which vary from state to state.
  11. Products not purchased directly from WASAI® must be warranted through the original seller. This warranty is void if the product is purchased privately outside of authorized channels.
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